Refund Policy

Thank you for supporting CarX Drift Racing 3. We value every Commander who joins our mission and understand that sometimes circumstances may change. This Refund Policy outlines the terms under which we can process refund requests for in-game purchases and related services. By making a purchase, you agree to the conditions described below.

1. Scope of Refunds

Refunds apply only to digital goods and services purchased through official CarX Drift Racing 3 platforms, including but not limited to in-game currency packs, premium passes, cosmetic skins, and special bundles. No physical merchandise is covered by this policy.

2. Non-Refundable Digital Goods

Due to the nature of instant digital delivery, most in-game purchases are non-refundable once they have been delivered and accessed. A refund may be considered only if the purchased item has not been used, activated, or consumed in any way.

3. Eligibility for a Refund

• The purchase was made within a reasonable timeframe from the request date.
• The purchased content has not been accessed, equipped, or otherwise consumed.
• There is clear evidence of a technical issue or billing error that prevented the proper delivery of the product.
• The transaction was made via an official payment channel supported by our platform.

4. Circumstances That Do Not Qualify

Refunds will not be granted for:

• Change of mind after the purchase.
• Unmet personal expectations or dissatisfaction with in-game performance.
• Purchases made through unofficial third-party sellers.
• Loss of interest in the game or related content.
• Account suspensions or bans due to violations of the Terms of Service.

5. Technical and Payment Errors

If a purchase is not properly delivered due to a verified technical fault or duplicate billing, our support team will investigate and may issue a refund or credit the equivalent amount to your in-game account.

6. Special Event and Limited-Time Offers

Items acquired through special promotions, event-exclusive offers, or time-limited bundles are generally non-refundable, except in cases where a confirmed error has occurred during the transaction.

7. Requesting a Refund

To request a refund, please contact our official support team with the following information:

• Order ID or transaction number.
• Date and time of purchase.
• Description of the purchased item.
• Reason for the refund request.

Our team will review your case and respond with the outcome after careful evaluation. Submitting a request does not guarantee approval.

8. Refund Method

Approved refunds will be processed via the original payment method used during the purchase. Processing times may vary depending on your payment provider.

9. Fraud Prevention

Any refund requests suspected of being fraudulent, abusive, or made in bad faith will be denied and may result in account restrictions or permanent suspension.

10. Final Decision

The decision of our support team regarding refund eligibility is final. We reserve the right to amend this policy to ensure fair play, financial security, and a balanced in-game economy.

By continuing to purchase and engage with CarX Drift Racing 3, you acknowledge and accept the terms of this Refund Policy.